Frequently Asked Questions

How do I unsubscribe from the eMails?
You can unsubscribe from a specific notification by clicking the "Unsubscribe" link at the bottom of the eMail. Alternatively, you can set you...
Tue, 17 Dec, 2019 at 6:51 AM
How do I create a leaderboard to track the hours of my volunteers?
Leaderboards can be used to track volunteer hours at your venue or across multiple venues. Follow the following steps to create a new leaderboard: Go ...
Fri, 31 Jan, 2020 at 9:56 AM
All my events have disappeared from the site.
Please make sure you are using the correct country setting. For example, if you are a Canadian organizer, make sure to switch to the Canadian page by clicki...
Mon, 3 Feb, 2020 at 11:01 AM
How do I add a volunteer coordinator?
As the organizer, follow the following steps to add a volunteer coordinator: Log in with your account. Go to your "Organizer Dashboard" by clic...
Thu, 16 Jul, 2020 at 12:19 PM
My check-in and check-out times are incorrect. How do I update them?
Check-in and check-out times can only be updated by the event. Please contact the event directly by clicking the yellow envelope icon on the event signup pa...
Sun, 9 Aug, 2020 at 8:03 AM
When should I arrive to the event?
We cannot answer event-specific questions. Please contact the event directly by clicking the yellow envelope icon on the event signup page or on your signup...
Sun, 9 Aug, 2020 at 8:05 AM
How do I transfer my organizer account to a new organizer?
Please contact us by submitting a support ticket containing the following information: - Current organizer's name and email. - New organizer's n...
Sun, 6 Sep, 2020 at 8:43 PM
I'm unable to check-in or check-out at the event. What should I do?
You will be able to report your hours the next day. The system will send you a reminder.
Sun, 27 Sep, 2020 at 9:15 PM
How do I change the date of an event?
The date of an event is automatically adjusted based on the date of each of the event's days. The date of each event day can be changed by clicking the...
Wed, 11 Nov, 2020 at 6:37 AM