FAQ

Frequently Asked Questions

How do I unsubscribe from the eMails?
You can unsubscribe from a specific notification by clicking the "Unsubscribe" link at the bottom of the eMail. Alternatively, you can set you...
Tue, 17 Dec, 2019 at 6:51 AM
How do I create a leaderboard to track the hours of my volunteers?
Leaderboards can be used to track volunteer hours at your venue or across multiple venues. Follow the following steps to create a new leaderboard: Go ...
Fri, 31 Jan, 2020 at 9:56 AM
All my events have disappeared from the site.
Please make sure you are using the correct country setting. For example, if you are a Canadian organizer, make sure to switch to the Canadian page by clicki...
Mon, 3 Feb, 2020 at 11:01 AM
How do I add a volunteer coordinator?
As the organizer, follow the following steps to add a volunteer coordinator: Log in with your account. Go to your "Organizer Dashboard" by clic...
Thu, 16 Jul, 2020 at 12:19 PM
My check-in and check-out times are incorrect. How do I update them?
Check-in and check-out times can only be updated by the event. Please contact the event directly by clicking the yellow envelope icon on the event signup pa...
Sun, 9 Aug, 2020 at 8:03 AM
When should I arrive to the event?
We cannot answer event-specific questions. Please contact the event directly by clicking the yellow envelope icon on the event signup page or on your signup...
Sun, 9 Aug, 2020 at 8:05 AM
How do I transfer my organizer account to a new organizer?
Please contact us by submitting a support ticket containing the following information: - Current organizer's name and email. - New organizer's n...
Sun, 6 Sep, 2020 at 8:43 PM
I'm unable to check-in or check-out at the event. What should I do?
You will be able to report your hours the next day. The system will send you a reminder.
Sun, 27 Sep, 2020 at 9:15 PM