FAQ

Frequently Asked Questions

My family uses only one email address. How can my other family members sign up?
WARNING: This is a workaround that may not be supported by your email provider. Please check out the links below for some popular email providers on how to ...
Wed, 1 Aug, 2018 at 6:45 AM
I'm unable to click on links or buttons in the emails I receive. What should I do?
Some eMail providers block all links by default. In general, you can enable links by whitelisting and adding the following eMail address to your contacts: ...
Sat, 19 Aug, 2017 at 8:19 AM
I'm having problems receiving eMails from the service. What should I do?
Most eMail problems are due to an incorrect eMail address or your eMail provider is blocking eMails from EventingVolunteers.com. Please whitelist and ad...
Wed, 9 May, 2018 at 9:52 AM
How do I submit hours for past events I signed up for?
You can submit hours the day after volunteering if you forgot or could not check-in and check-out at the event. To submit hours, simply go to your volunteer...
Tue, 16 Oct, 2018 at 9:55 AM
How do I confirm my signup?
To confirm your signup, click on "Confirm" in the email or go to your volunteer dashboard at: https://www.eventingvolunteers.com/volunteer T...
Sun, 29 Oct, 2017 at 7:31 AM
How can I report the hours of my volunteers if I did not use the site?
Volunteer hours can be reported and added to the leaderboards even if you did not use the site to manage your volunteers. Please follow the step-by-step gui...
Wed, 27 Dec, 2017 at 12:32 PM
How do I import my current volunteer database?
We can import your volunteer database into the system for you. Please send us your volunteer database by attaching the file to the support ticket.
Sat, 30 Dec, 2017 at 11:40 AM
Can I use the mobile app to manage my events and volunteers?
At the moment the mobile app is only for volunteers. However, the website is designed to work well on smartphones and tablets. Contact us if you have troubl...
Wed, 24 Jan, 2018 at 9:33 AM
Why can't I find my volunteers or coordinator after they create an account?
Volunteers and coordinators need to create a volunteer profile after creating an account. An account only verifies that their email is valid. After the emai...
Sun, 4 Mar, 2018 at 6:37 PM
How do I approve the hours of my volunteers?
Volunteer hours have to be approved to be counted in the leaderboards. Follow the following steps to approve the hours of your volunteers: - Go to your eve...
Mon, 16 Apr, 2018 at 1:00 PM