FAQ

Frequently Asked Questions

My device is unable to find my location when I need to check-in. How can i fix it?
Your location is required when you check-in and check-out to make sure you are doing so at the event. In some cases, you may have denied location access in ...
Sun, 20 May, 2018 at 11:39 AM
My volunteers are unable to check-in at my event. How can I resolve this?
Volunteers are only allowed to check-in within 1.2 miles of the event's address. Please check that the address is correct by going to your event and cl...
Mon, 25 Jun, 2018 at 12:39 PM
Why does my event not show under "Upcoming Events"?
The "Upcoming Events" page shows the next 20 events. You can send your volunteers the direct "Signup Link" to your event. To get the dir...
Sun, 9 Sep, 2018 at 11:17 AM
How to I edit my volunteered hours?
You can only edit hours that you manually submitted and are pending approval. Please contact the event by clicking the yellow envelope icon to request a cor...
Tue, 25 Sep, 2018 at 11:00 AM
How can I find the times of my shift?
The times of your shift are displayed with each of your signups in your volunteer dashboard. Coordinators have multiple ways to specify times. Some shifts ha...
Fri, 5 Oct, 2018 at 6:33 AM
I just registered for the first time. How long will it typically take to receive my confirmation email?
You should receive the confirmation email within minutes of signing up. Please check your spam folder if you do not receive it promptly. Please also che...
Tue, 9 Oct, 2018 at 11:49 AM
How do I create a private signup page to recruit specific volunteers?
Private signup pages can be used to recruit specific volunteers ahead of an event. For example, you can send a private signup link to your preferred XC Jump...
Wed, 21 Nov, 2018 at 2:55 PM
Reset password token is invalid
The "Reset password token is invalid" error is due to an invalid password reset link. This usually happens because you did not use the last passwo...
Tue, 5 Feb, 2019 at 6:30 AM
Reset password token has expired, please request a new one
The "Reset password token has expired, please request a new one" happens when you waited too long to reset your password. Simply request a new pas...
Tue, 5 Feb, 2019 at 6:31 AM
How do I update or change my email address?
Follow the following steps to update or change your email address: - Login into the site with the old email address. - Open the user account menu by click...
Mon, 11 Mar, 2019 at 11:25 AM