FAQ
Frequently Asked Questions
Your location is required when you check-in and check-out to make sure you are doing so at the event. In some cases, you may have denied location access in ...
Sun, 20 May, 2018 at 11:39 AM
Volunteers are only allowed to check-in within 1.2 miles of the event's address. Please check that the address is correct by going to your event and cli...
Mon, 25 Jun, 2018 at 12:39 PM
The "Upcoming Events" page shows the next 20 events. You can send your volunteers the direct "Signup Link" to your event. To get the dir...
Sun, 9 Sep, 2018 at 11:17 AM
You can only edit hours that you manually submitted and are pending approval. Please contact the event by clicking the yellow envelope icon to request a cor...
Tue, 25 Sep, 2018 at 11:00 AM
The times of your shift are displayed with each of your signups in your volunteer dashboard. Coordinators have multiple ways to specify times. Some shifts ha...
Fri, 5 Oct, 2018 at 6:33 AM
You should receive the confirmation email within minutes of signing up. Please check your spam folder if you do not receive it promptly. Please also che...
Tue, 9 Oct, 2018 at 11:49 AM
Private signup pages can be used to recruit specific volunteers ahead of an event. For example, you can send a private signup link to your preferred XC Jump...
Wed, 21 Nov, 2018 at 2:55 PM
The "Reset password token is invalid" error is due to an invalid password reset link. This usually happens because you did not use the last passwo...
Tue, 5 Feb, 2019 at 6:30 AM
The "Reset password token has expired, please request a new one" happens when you waited too long to reset your password. Simply request a new pas...
Tue, 5 Feb, 2019 at 6:31 AM
Follow the following steps to update or change your email address: - Login into the site with the old email address. - Open the user account menu by click...
Mon, 11 Mar, 2019 at 11:25 AM