Frequently Asked Questions

How do I edit the information of a guest volunteer?
Guest volunteer information can be edited using the following steps: - Click a guest volunteer's name - Then click the "Edit" button in the ...
Tue, 26 Mar, 2019 at 8:04 AM
How to I log out?
Follow these steps to log out: Click your name is the upper right corner of the site. Then click "Logout".
Mon, 29 Apr, 2019 at 5:15 AM
How do I create a team with specific volunteer positions?
The system provides default position groups such as Dressage, Show-Jumping and Cross-Country. These may not be adequate for your needs. Custom position grou...
Sat, 4 May, 2019 at 4:21 AM
I'm no longer a Volunteer Coordinator. How can I revoke my role?
Please contact your event organizer. They will be able to revoke your volunteer coordinator role. As the organizer, follow the following steps to revoke...
Thu, 16 Jul, 2020 at 12:20 PM
My volunteers are unable to signup to my PM shifts after signup up to my AM shifts. What should I do?
The system automatically prevents volunteers from signup up to two shifts that overlap in time. Volunteers will not be able to signup to your AM and PM shif...
Wed, 8 May, 2019 at 5:33 AM
Where can I find my past signups?
You can retrieve your past signups by going to your volunteer dashboard and click "My Signups" -> "Past Signups". Volunteer Dashb...
Wed, 22 May, 2019 at 10:17 AM
How do I email multiple volunteers at the same time without using the entire list?
Volunteers can be emailed by group and by day. On the event page, click the "eMail Volunteers" button and select the desired day and group to email.
Thu, 11 Jul, 2019 at 8:29 AM
I am supposed to be a coordinator but I can’t get the app to work.
The mobile app only contains basic coordinator features. Events must first be set up using the website. Coordinators can access all the functionality by goi...
Mon, 25 Jan, 2021 at 7:22 PM
How do I add volunteers that don't want to create an account?
Follow these steps to add a new volunteer to a shift: Go to the event page. Go to the specific shift that you need to add the volunteer to. Click the &q...
Thu, 11 Jul, 2019 at 8:34 AM
How do I report an incident or abuse?
The best way to report an incident or abuse involving a volunteer is to contact the volunteer coordinator or the event organizer at the event as soon as pos...
Thu, 24 Oct, 2019 at 11:25 AM