FAQ

Frequently Asked Questions

How are volunteer hours recorded?
Volunteer hours are recorded using a check-in and check-out system. On the day of the event, upon arrival, volunteers should tap the "Check-in" bu...
Sat, 31 Dec, 2016 at 10:51 AM
When are leaderboards updated?
Leaderboards are updated automatically. At busy times, leaderboards may take some time to update.
Sun, 8 Jan, 2017 at 3:35 PM
I can’t find a specific volunteer position. How can I add it?
Please submit a support ticket to request the addition of missing volunteer positions. A name and description of the position is required.
Sun, 1 Jan, 2017 at 9:08 AM
Why do I see "Unconfirmed" by all my volunteers?
Unconfirmed volunteers are volunteers that have not reconfirmed their signup. The system will automatically ask volunteers to reconfirm their signup within ...
Wed, 14 Jun, 2017 at 8:38 AM