FAQ

Frequently Asked Questions

How are volunteer hours recorded?
Volunteer hours are recorded using a check-in and check-out system. On the day of the event, upon arrival, volunteers should tap the "Check-in" bu...
Sat, 31 Dec, 2016 at 10:51 AM
When are leaderboards updated?
Leaderboards are updated automatically. At busy times, leaderboards may take some time to update.
Sun, 8 Jan, 2017 at 3:35 PM
I can’t find a specific volunteer position. How can I add it?
Please submit a support ticket to request the addition of missing volunteer positions. A name and description of the position is required.
Sun, 1 Jan, 2017 at 9:08 AM
Why do I see "Unconfirmed" by all my volunteers?
Unconfirmed volunteers are volunteers that have not reconfirmed their signup. The system will automatically ask volunteers to reconfirm their signup within ...
Wed, 14 Jun, 2017 at 8:38 AM
How do I contact the event organizer or volunteer coordinator?
Contact your organizer or volunteer coordinator by clicking on the yellow envelope icon on the event page or your volunteer dashboard at: https://www.ev...
Thu, 10 Aug, 2017 at 11:01 AM
I'm having problems receiving eMails from the service. What should I do?
Most eMail problems are due to an incorrect eMail address or your eMail provider is blocking eMails from EventingVolunteers.com. Please whitelist and ad...
Fri, 18 Aug, 2017 at 7:23 AM
I'm unable to click on links or buttons in the emails I receive. What should I do?
Some eMail providers block all links by default. In general, you can enable links by whitelisting and adding the following eMail address to your contacts: ...
Sat, 19 Aug, 2017 at 8:19 AM