FAQ

Frequently Asked Questions

I forgot my password. How can I reset it?
Passwords can be reset by clicking here: https://www.eventingvolunteers.com/users/password/new
Tue, 13 Mar, 2018 at 9:40 AM
How do I get started setting up an event and managing my volunteers?
Please check out the following documentation: Getting Started Getting Started (Detailed) Reporting Volunteer Hours
Fri, 9 Feb, 2018 at 6:27 AM
How are volunteer hours recorded?
Volunteer hours are recorded using a check-in and check-out system. On the day of the event, upon arrival, volunteers should tap the "Check-in" bu...
Tue, 31 Oct, 2017 at 2:25 PM
I can’t find a specific volunteer position. How can I add it?
Please submit a support ticket to request the addition of missing volunteer positions. A name and description of the position is required.
Sun, 1 Jan, 2017 at 9:08 AM
When are leaderboards updated?
Leaderboards are updated automatically. At busy times, leaderboards may take some time to update.
Sun, 8 Jan, 2017 at 3:35 PM
Why are my volunteer hours not showing up on the leaderboards?
There can be several reasons. Please check the status of your hours by going to your volunteer dashboard. This will present you with your current signups. Yo...
Mon, 16 Apr, 2018 at 6:29 AM
Why do I see "Unconfirmed" by all my volunteers?
Unconfirmed volunteers are volunteers that have not reconfirmed their signup. The system will automatically ask volunteers to reconfirm their signup within ...
Wed, 14 Jun, 2017 at 8:38 AM
How do I contact the event organizer or volunteer coordinator?
Contact your organizer or volunteer coordinator by clicking on the yellow envelope icon on the event page or your volunteer dashboard at: https://www.ev...
Thu, 10 Aug, 2017 at 11:01 AM
My family uses only one email address. How can my other family members sign up?
You can create additional accounts with the same email address by using the label syntax in the email address. Follow the steps below to create additional a...
Mon, 9 Apr, 2018 at 4:15 PM
I'm unable to click on links or buttons in the emails I receive. What should I do?
Some eMail providers block all links by default. In general, you can enable links by whitelisting and adding the following eMail address to your contacts: ...
Sat, 19 Aug, 2017 at 8:19 AM