FAQ

Frequently Asked Questions

I'm unable to login. What should I do?
To regain access to your account, please reset your password at the link below: https://www.eventingvolunteers.com/users/password/new For easy login, ...
Tue, 2 Oct, 2018 at 7:29 AM
I forgot my password. How can I reset it?
Passwords can be reset by clicking here: https://www.eventingvolunteers.com/users/password/new
Tue, 13 Mar, 2018 at 9:40 AM
My email is already taken. How can I sign up?
You probably received an email from an organizer about signing up for volunteering position. When you tried to sign up on the website, it said your email wa...
Tue, 17 Apr, 2018 at 12:49 PM
How do I get started setting up an event and managing my volunteers?
Please check out the following documentation: Getting Started Getting Started (Detailed) Reporting Volunteer Hours
Fri, 9 Feb, 2018 at 6:27 AM
How are volunteer hours recorded?
Volunteer hours are recorded using a check-in and check-out system. On the day of the event, upon arrival, volunteers should tap the "Check-in" bu...
Tue, 4 Sep, 2018 at 8:21 PM
I can’t find a specific volunteer position. How can I add it?
Please submit a support ticket to request the addition of missing volunteer positions. A name and description of the position is required.
Sun, 1 Jan, 2017 at 9:08 AM
When are leaderboards updated?
Leaderboards are updated automatically. At busy times, leaderboards may take some time to update.
Sun, 8 Jan, 2017 at 3:35 PM
Why are my volunteer hours not showing up on the leaderboards?
There can be several reasons. Please check the status of your hours by going to your volunteer dashboard. This will present you with your current signups. Yo...
Mon, 16 Apr, 2018 at 6:29 AM
Why do I see "Unconfirmed" by all my volunteers?
Unconfirmed volunteers are volunteers that have not reconfirmed their signup. The system will automatically ask volunteers to reconfirm their signup within ...
Wed, 14 Jun, 2017 at 8:38 AM
How do I contact the event organizer or volunteer coordinator?
Contact your organizer or volunteer coordinator by clicking on the yellow envelope icon on the event page or your volunteer dashboard at: https://www.ev...
Thu, 10 Aug, 2017 at 11:01 AM